Polityka wysyłki

1. How we ship

UGUIFY is an independent London brand for women's boots, trainers and weatherproof outerwear. To keep our prices fair, your order is fulfilled by our international fulfilment partner, who stores, checks and dispatches it on our behalf. We deliver to addresses in the United Kingdom.

Quality check: every order is checked by hand before packaging, so that it matches your order exactly before it leaves.

2. Shipping at a glance

  • Shipping cost: free on every order
  • Order cut-off: 4:00 PM (UK time), Monday to Friday
  • Processing time: 1–2 business days
  • Delivery time: 4–6 business days after dispatch
  • Total delivery time: 5–8 business days

Business days are Monday to Friday, excluding UK bank holidays. Orders placed after the cut-off, at the weekend or on a bank holiday are processed from the next business day.

3. Duties and customs

All prices shown on our website are final. There are no customs fees, duties or other charges to pay on delivery.

4. Tracking your order

As soon as your order is dispatched, you will receive a shipping confirmation email with your tracking number. Please allow 1–2 business days for the tracking information to update.

5. Delays and delivery issues

We aim to deliver every order within 5–8 business days. Busy periods, severe weather or carrier delays can occasionally add a few days. If your order hasn't arrived within the estimated time, email us at support@uguify.com and we will look into it with the carrier.

We remain responsible for your order until it has been delivered to the address you gave us. If a parcel is confirmed lost in transit, we will send a replacement or give you a full refund.

Please check your delivery address carefully at checkout. If an address is incorrect or incomplete, contact us as soon as possible: we can update it before your order is dispatched. If a parcel is returned to us because of an incorrect address, we will contact you to arrange redelivery.

6. Cancellations and damaged items

Cancellations: you can cancel free of charge before your order has been processed. Once it has been dispatched, our Return and Refund Policy applies.

Damaged or incorrect items: if an item arrives faulty, damaged or not what you ordered, email us with your order number and photos at support@uguify.com. We will send a replacement or give you a full refund, at no cost to you.

7. Contact information

  • Trading name: UGUIFY
  • Address: 36 Gloucester Ave., London NW1 7BB, United Kingdom
  • Email: support@uguify.com
  • Phone: +44 20 7998 3764 (Monday to Friday, 9:00 AM – 5:00 PM UK time)